Terms of service

Last updated: 1st July 2026

Welcome to ZenWhisker (getzenwhisker.com). By accessing or using our website and purchasing our products, you agree to the following terms.

1. Use of Our Site

You may use our website for lawful purposes only. You agree not to misuse the site, attempt unauthorized access to our systems, or use the site in any way that could damage, disable, or impair it.

2. Products and Descriptions

We make every effort to accurately describe our products, including ingredients, sizing, and expected results. ZenWhisker Calming Collars are a natural pheromone-based accessory designed to support calm behavior in cats. They are not a veterinary drug, are not intended to diagnose, treat, cure, or prevent any disease, and are not a substitute for professional veterinary care. If your cat shows signs of severe distress, illness, or aggression, please consult a licensed veterinarian.

3. Pricing and Payment

All prices are listed in [GBP/USD] and are subject to change without notice. We reserve the right to correct pricing errors at any time, including after an order has been placed, and will notify you before processing if this occurs. Payment is processed securely at checkout through our payment provider.

4. Orders and Fulfillment

Once an order is placed, we begin processing within 1–2 business days. Order confirmation does not guarantee product availability; in the rare case an item is unavailable, we will notify you and issue a full refund.

5. Shipping and Delivery

Please refer to our Shipping Policy for delivery timeframes. We are not responsible for delays caused by couriers, customs, or circumstances outside our control.

6. Returns and Refunds

Please refer to our Return and Refund Policy for full details on our 30-day guarantee.

7. Intellectual Property

All content on this site — including text, graphics, logos, and images — is the property of getzenwhisker.com and may not be reproduced or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, getzenwhisker.com is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability in any claim is limited to the amount paid for the product in question.

9. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of the site after changes are posted constitutes acceptance of the revised terms.

10. Governing Law

These terms are governed by the laws of your jurisdiction, without regard to conflict of law principles.

11. Contact

Questions about these terms? Email hello@getzenwhisker.com.